Individual Payment Policy

How Individual Payment Works

 

 

         I.            Team Payments

 

a.       Captain’s Responsibilities
 

                                                               i.      The captain is responsible for the full amount of the team fee for any team that they sign up. Additionally, they are responsible for any charges that the team may incur over the course of the season.

                                                             ii.      The Captain is responsible for paying the initial deposit upon sign up.

                                                           iii.      The credit card that the captain uses for the initial team deposit will be kept on file and will be run for any remaining balances after the first game of the season.

                                                           iv.      The captain is responsible for updating their credit card through their Player Page in the case of an expired card or if they want a different card used.

                                                             v.      Players may make payments towards the captain’s balance through the TeamPayer system. These payments made will lower the amount the captain is responsible for.

                                                           vi.      If a player requests a refund of a payment made towards a captain’s team balance, the captain is still responsible for the refunded amount. The refunded amount will be added back to the team balance.

                                                          vii.      Additional Fees that may be added to a team balance are (but are not limited to):

1.       Forfeit Fees: If a team does not have sufficient players show up to their scheduled game and the team has not informed the Underdog office by phone or email by 1pm on gameday (for weekday games) or 1pm on the Friday before (for weekend games), a forfeit fee of $50 will be added to the team’s balance.

2.       Schedule Request Fees: Teams can request certain accommodations to the schedule prior to the release of the schedule. A Schedule Request consists of the time, date, or location of your games. Schedule request fees are $60 for a full season of games or $25 for a single game request. Schedule requests are not guaranteed to be accommodated. A full season request where the majority (but not all) of your requests have been granted will be charged the entire full season request fee.

3.       Game Change Fees: If a team requests a change to a scheduled date after the schedule has been posted, a $50 game change fee will be charged for any game that we are able to move.

 

b.       Team Payment Timeline
 

                                                               i.      Upon signing up, the captain’s card will be charged for the league deposit if their team has a confirmed spot in a league.

                                                             ii.      If a team does not have a confirmed spot at the time of sign-up, a credit card will still be held on file and will be run for the deposit if a confirmed spot is available.

                                                           iii.      Any remaining balance after the first game of the season will be charged to the card on file.

                                                           iv.      Captains who have not paid their full team balance by their second week of games (or any subsequent week in the case of additional fees) will have a $50 late fee added to their balance.

                                                             v.      Captains who have multiple late payment issues may be required to make payment by cashiers check or money order for future registrations before a team registration is confirmed.

                                                           vi.      Captains who have not paid their full team balance by their second week of games (or any subsequent week in the case of additional fees) will be removed from the schedule.

 

c.       Team Cancellations and Refunds
 

                                                               i.      Captains cancelling their team must do so by notifying the office by email or phone.

                                                             ii.      Captains cancelling their team 11 days or more before the first game of the league season will have all of their payments made refunded to them.

                                                           iii.      Captains cancelling their team 10 days or less before the first game of the league season AND before the first day of the league season, will forfeit and not be refunded the amount of their deposit. Any player payments made or captain payments made over the amount of the deposit will be refunded.

                                                           iv.      Refunded payments from team cancellations will be refunded back to the original card on file and cannot be split up and disbursed to players who have not paid through Underdog.

                                                             v.      Captains cancelling on or after the first day of their league season (this includes if a team is scheduled for a game and does not show up to their game) will be charged a pro-rated amount for any games they were scheduled for their first day (for instance, teams with a doubleheader on their first day would be charged for two games).

1.       The formula for pro-rating the team balance will not include the team deposit and will be based off of the number of guaranteed regular season games. Playoff games or weeks will not be taken into account as they are not guaranteed.

                                                           vi.      Captains are not eligible for any refund as of the day of their second scheduled game.

                                                          vii.      Teams forfeiting their games are not eligible for a refund or a rescheduling of the missed game(s).

                                                        viii.      Teams who have games removed due to non-payment are not eligible for a refund or a rescheduling of the missed game(s).

                                                            ix.      Teams who miss a game due to the forfeit by another team are not eligible for a refund or a rescheduling of the missed game(s).

                                                             x.      Underdog’s merchant account is not able to refund any payment that is over 120 days old to the original credit card. Any refund owed for a payment over 120 days old will be issued as a gift card.

 

d.       TeamPayer and Free Agent Requests and Payments
 

                                                               i.      TeamPayer requests made by captains are requests only and do not reallocate the responsibility of payment from the captain.

                                                             ii.      Underdog will not track down rostered players for payment of a team’s balance.

                                                           iii.      If a player requests a refund of a payment made towards a captain’s team balance, the captain is still responsible for the refunded amount. The refunded amount will be added back to the team balance.

                                                           iv.      Players who sign up as free agents will not have their payment amount regulated by Underdog. The amount that is owed towards the team balance is determined by the captain of the team that recruits the free agent.

                                                             v.      Underdog recommends that Free Agents pay their team payment through TeamPayer so that Underdog can issue a refund if a dispute occurs.

 

       II.            Individual (Indy) Payments
 

a.      Definition: 

i.     An individual (indy) player is a player who signs up by themselves who is then placed on a team by Underdog.
 

b.       Placement Process
 

                                                               i.      Upon signing up, an individual player will place a credit card on file but will not be charged a fee unless they have a guaranteed spot in a league.

                                                             ii.      Once an individual player has been placed with a team, their card will be run for the full amount of their league fee.

                                                           iii.      If an individual’s card is declined or expired, Underdog will attempt to contact them regarding their placement and league fee. If they do not hear back from the individual in a timely manner, their placement may be revoked and given to another player.

                                                           iv.      It is the individual’s responsibility to make sure that the card that is on file is up to date.

                                                             v.      An individual is paying for a set of games in a season. Refunds will not be given for games that they have missed because of other obligations.
 

c.       Individual (Indy) Cancellations and Refunds
 

                                                               i.      Individuals cancelling their registration must do so by notifying the office by email or phone. Not attending games is not sufficient notice of cancellation.

                                                             ii.      Individuals cancelling their registration 11 days or more before the first game of the league season will have all of their payments made refunded to them.

                                                           iii.      Individuals cancelling their registration 10 days or less before the first game of the league season (or 48 hours after their payment has been run, whichever is later) AND before the first day of the league season, charged a cancellation fee of $20.

                                                           iv.      Individuals cancelling their registration within 48 hours after their first game will be charged the amount of $20, plus a pro-rated amount for any games they were scheduled for their first day (for instance, teams with a doubleheader on their first day would be charged for two games).

 

                                                             v.      Individuals cancelling their registration more than 48 hours after their first game will not be eligible for a refund.

                                                           vi.      Underdog may cancel an individual registration after the second week of games if a player does not attend or notify Underdog that they will not be attending the games.

                                                          vii.      Refunded payments from individual cancellations will be refunded back to the original card on file.

                                                        viii.      Refunds will not be given for games that they have missed because of other obligations.

                                                            ix.      Individual players placed on teams forfeiting their games are not eligible for a refund or a rescheduling of the missed game(s).

                                                             x.      Individual players placed who miss a game due to the forfeit by another team are not eligible for a refund or a rescheduling of the missed game(s).

                                                            xi.      Underdog’s merchant account is not able to refund any payment that is over 120 days old to the original credit card. Any refund owed for a payment over 120 days old will be issued as a gift card.
 

     III.            Software Fees
 

a.       Underdog uses software produced by League Lab Inc to handle its league administration, including payments.

b.       League Lab Inc may charge fees in addition to the Underdog league fees when a payment is made through its software.

c.       League Lab Inc fees are non-refundable and will not be included in any refund issued by Underdog.

 

    IV.            Payment Methods
 

a.       Payment at Leagues
 

                                                               i.      Underdog does not accept payment at leagues. Do not bring and attempt to give a payment to a league official.
 

b.       Stored Payment Cards
 

                                                               i.      As part of a team or individual registration, a credit card is stored on file and associated with that registration. Any additional fees incurred by a team or individual will be charged to the card associated with that registration, or a card that has been updated to take its place.
 

c.       Cash
 

                                                               i.      Underdog does not accept cash payments for league fees.
 

d.       Checks
 

                                                               i.      Underdog does not accept checks as league fees except in the case of a corporate or sponsor payment. These checks must be received before the start of the league to avoid the captain’s card on file from being run.

Send the check to the address below and note the team and league for which the check is for:

Underdog Sports Leagues
Attn: Accounting
1825 NE Broadway Ste D
Portland, OR 97232

 

                                                             ii.      In the case of a company or sponsor payment for a team balance which covers the team deposit, a deposit will still need to be made and a card will still need to be placed on file. Once the check is received, the original deposit will be refunded. The card will be kept on file for additional fees.

                                                           iii.      A returned check fee of $50 will be charged for any check that is returned for insufficient funds.
 

e.       Coupons
 

                                                               i.      A player may receive a coupon code for various reasons. Coupon codes hold no monetary value and may be given an expiration date. Underdog does not track coupon codes given out. If you have lost a coupon, we are not able to retrieve it for you.

                                                             ii.      Coupon codes are one-time use and cannot be spread across multiple registrations.
 

f.        Gift Cards
 

                                                               i.      In lieu of a refund, a player may be given a gift card. Gift cards codes can be found in a player’s online account. Gift cards do not expire and can be used partially or in full when making a payment to Underdog. Gift cards are only valid for Underdog leagues and cannot be used for corporate events.

 

      V.            Miscellaneous
 

a.       Playoffs
 

                                                               i.      Underdog does not guarantee playoff games, so they are not taken into account when calculating any refunds that are due.
 

b.       Rain or Other League Cancellations for Leagues in Progress
 

                                                               i.      If a regular season game is canceled for a league that has started playing, and the game cannot be rescheduled, Underdog will either refund, or issue a gift card, for a pro-rated amount for the missing game(s). When calculating the pro-rated amount, the amount of the team deposit is not included. Additionally, playoff dates are not included as playoffs are not guaranteed.
 

c.       Chargebacks
 

                                                               i.      A player initiating a chargeback for a valid fee may have the amount owed added to a future team fee and be required to pay by cashiers check or money order.